Frequently Asked Questions

What are your artwork deadlines?

Usually, 10-15 working days from signoff to delivery depending on the materials being produced.  The more lead time that can be provided, the greater the chance of reduced costs. 

Do you have any artwork guidelines?

We have artwork templates for all our standard products that can be shared with you upon confirmation of order.  For anything bespoke, we will provide the necessary specifications.

Where do you deliver?

We can deliver anywhere within the UK, Ireland and Europe. We also have an extensive stock of rental products in Dubai if you need support in the Middle East.

Why are there no prices on the website?

Every job is bespoke, with variable costs such as labour, transportation and plant hire dependent upon location, the duration of the event and the volume of equipment being hired.

What happens next?

Upon sending us an inquiry, one of our friendly staff will come back to you and allocate a dedicated project manager, who will oversee site visits, logistics, budget and delivery.

Our operations team would then become involved and allocate the relevant number of crew vehicles, plant and equipment necessary to deliver on-time and on-budget.

Can you design my artwork?

We have a team of experienced graphic designers here to help. We can offer set-price design packages, as well as a fully bespoke graphic design service for only £30 per hour.

Do you offer bulk discounts?

We will always offer our most competitive rates. For larger orders, additional discounts will be considered.

What are your office hours?

Our standard office working hours are 9.00am – 5.30pm, Monday to Friday. Given the nature of events often happening outside of these usual hours, there will always be a point of contact available during the build, live and removal process.

Where are you based?

Our parent company Wasserman Live HQ is based in Victoria, London. Wasserman Live HQ and our main production facility are based in Orpington, Kent, whilst the majority of our rental hardware is delivered from our Basingstoke office & warehouse. 

What are your terms and conditions?

Our client terms and conditions can be found here

Do you offer event installation?

In most cases, we install using our in-house trained crews. Depending on the final requirements we can offer a ‘dry hire’ option too.

Can you design bespoke indoor and outdoor event branding?

Our account and project management teams, alongside our dedicated in-house studio, can work with you to design and develop a fully bespoke package to suit your event branding needs.

Do you have a minimum order value?

Whilst there isn’t a minimum order value, unit costs can be reduced on larger orders. 

I would like my order to be delivered to different locations. Is that possible?

We can arrange for delivery to single or multiple locations.

How do I place an order?

Please get in touch via our Contact page to start an order process. Alternatively, you can add the products you’d like a quote on into your basket and ‘Request a quote’. One of the team will then be in touch to gather all the necessary information and send a full quotation for you to review.

When is payment due?

As part of our due diligence, we will onboard you onto our system. In doing so we will, wherever possible, offer a line of credit. Payment terms will then be on 30 days, subject to a credit check.

Can I make changes to my order?

Once any print items have been approved and we have begun production, we will need to charge for these, whether they’re needed or not.  We will wherever possible work with you to ensure any changes and costs relating to them are kept to a minimum. If for whatever reason the whole job needs to be cancelled, we would only charge for any items that have incurred direct costs.