Frequently Asked Questions
Usually, 10-15 working days from signoff to delivery depending on the materials being produced. The more lead time that can be provided, the greater the chance of reduced costs.
We have artwork templates for all our standard products that can be shared with you upon confirmation of order. For anything bespoke, we will provide the necessary specifications.
We can deliver anywhere within the UK, Ireland and Europe. We also have an extensive stock of rental products in Dubai if you need support in the Middle East.
Every job is bespoke, with variable costs such as labour, transportation and plant hire dependent upon location, the duration of the event and the volume of equipment being hired.
Upon sending us an inquiry, one of our friendly staff will come back to you and allocate a dedicated project manager, who will oversee site visits, logistics, budget and delivery.
Our operations team would then become involved and allocate the relevant number of crew vehicles, plant and equipment necessary to deliver on-time and on-budget.
We have a team of experienced graphic designers here to help. We can offer set-price design packages, as well as a fully bespoke graphic design service for only £30 per hour.
We will always offer our most competitive rates. For larger orders, additional discounts will be considered.
Our standard office working hours are 9.00am – 5.30pm, Monday to Friday. Given the nature of events often happening outside of these usual hours, there will always be a point of contact available during the build, live and removal process.
Our parent company CSM HQ is based in Victoria, London. CSM Live HQ and our main production facility are based in Orpington, Kent, whilst the majority of our rental hardware is delivered from our Basingstoke office & warehouse.
Our client terms and conditions can be found here
In most cases, we install using our in-house trained crews. Depending on the final requirements we can offer a ‘dry hire’ option too.
Our account and project management teams, alongside our dedicated in-house studio, can work with you to design and develop a fully bespoke package to suit your event branding needs.
Whilst there isn’t a minimum order value, unit costs can be reduced on larger orders.
We can arrange for delivery to single or multiple locations.
Please get in touch via our Contact page to start an order process. Alternatively, you can add the products you’d like a quote on into your basket and ‘Request a quote’. One of the team will then be in touch to gather all the necessary information and send a full quotation for you to review.
As part of our due diligence, we will onboard you onto our system. In doing so we will, wherever possible, offer a line of credit. Payment terms will then be on 30 days, subject to a credit check.
Once any print items have been approved and we have begun production, we will need to charge for these, whether they’re needed or not. We will wherever possible work with you to ensure any changes and costs relating to them are kept to a minimum. If for whatever reason the whole job needs to be cancelled, we would only charge for any items that have incurred direct costs.