How volunteers boost the fan experience
When it comes to enhancing the fan experience at an event, being able to call upon the right people to engage with members of the public is a common challenge. As paid staffing resources will only stretch so far, volunteers therefore play a vital role – and few know the role volunteers can play in the fan experience at a major event as well as Mary Cahill, who first got a taste for it as a volunteer herself at the 2003 Special Olympics World Summer Games in Dublin.
